Schedule of Availability of Service
Monday to Friday (except Holidays)
7:00 AM to 5:00 PM (No Noon Break Policy)
Who may avail of the service?
Any person with service connection
What are the Requirements?
Concessionaire’s copy of water bill receipt
Typical Duration: 15 minutes
| Step | Applicant / Client | Service Provider | Duration of Activity (under normal circumstances) |
Person in Charge | Fees | Forms |
|---|---|---|---|---|---|---|
1 |
Get Priority service number from the guard | Give client corresponding number. | – | Guard on duty | – | – |
2 |
Go to Customer’s Lobby. Wait for the number to be called at Windows 1, 2 or 3 |
Call Priority service number. | 5-10 minutes (on non peak days); 30 mins-1 hour (on peak days) |
Bill Collector/Teller | – | – |
3 |
Go to Teller’s Window and pay the water bill. | With water bill receipt: Get the office copy and validate; count the money. Issue validated water bill receipt and/or Collector’s Official Receipt. | 2 minutes | Bill Collector/Teller | – | Water Bill Receipt / Collector’s Official Receipt |
| Without water bill receipt: Search account number from the system. Get the office copy and validate; count the money. Issue validated water bill receipt and/or Collector’s Official Receipt | 3 minutes | Bill Collector/Teller | – | Water Bill Receipt / Collector’s Official Receipt |