Schedule of Availability of Service:
Monday to Friday (except Holidays)
7:00 AM to 5:00 PM (No Noon Break Policy)
Who may avail of the service?
Any person who has service connection with TWD.
What are the Requirements?
Water bill receipt/Collector’s Official receipt for water bill payments Requests Letter
Typical Duration: 3 days
|Step||Applicant/Client||Service Provider||Duration of Activity
(under normal circumstances)
|Person in Charge||Fees||Forms|
|1||Get Priority service number from the guard||Give client corresponding number.||–||Guard on duty||–||–|
|2||Go to Customer’s Lobby.
Wait for the number to be called at Windows 1, 2 or 3
|Call Priority service number.||5-10 minutes
(on non peak days);
30 mins-1 hour
(on peak days)
|3||Pay unpaid water bills on Windows 1, 2 or 3||Issue validated water bill receipt and/or Collector’s Official Receipt (COR).||2-3 minutes||Tellers/Bill Collectors||–||Water Bill Receipt / Collector’s Official Receipt|
|4||Go to Windows 5 and present water bill receipt and/or COR.||Secure details on water bill receipt and/or COR and letter of requests. Prepare Maintenance Order-Voluntary cut off.||–||Customer Service||–||Maintenance Order – Voluntary Cut-Off|
|5||Sign the Maintenance Order-Voluntary cut off||Record Maintenance Order-voluntary cut off and forward to Engineering Division for final action.||1 minute||Customer Service||–||–|
|Wait for 3 days for the disconnection of service connection.|