Schedule of Availability of Service:
Monday to Friday (except Holidays)
7:00 AM to 5:00 PM (No Noon Break Policy)
Who may avail of the service?
Any person who has service connection with TWD.
What are the Requirements?
Water bill receipt/Collector’s Official receipt for water bill payments Requests Letter
Typical Duration: 3 days
| Step | Applicant/Client | Service Provider | Duration of Activity (under normal circumstances) |
Person in Charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Get Priority service number from the guard | Give client corresponding number. | – | Guard on duty | – | – |
| 2 | Go to Customer’s Lobby. Wait for the number to be called at Windows 1, 2 or 3 |
Call Priority service number. | 5-10 minutes (on non peak days); 30 mins-1 hour (on peak days) |
Bill Collector/Teller | – | – |
| 3 | Pay unpaid water bills on Windows 1, 2 or 3 | Issue validated water bill receipt and/or Collector’s Official Receipt (COR). | 2-3 minutes | Tellers/Bill Collectors | – | Water Bill Receipt / Collector’s Official Receipt |
| 4 | Go to Windows 5 and present water bill receipt and/or COR. | Secure details on water bill receipt and/or COR and letter of requests. Prepare Maintenance Order-Voluntary cut off. | – | Customer Service | – | Maintenance Order – Voluntary Cut-Off |
| 5 | Sign the Maintenance Order-Voluntary cut off | Record Maintenance Order-voluntary cut off and forward to Engineering Division for final action. | 1 minute | Customer Service | – | – |
| Wait for 3 days for the disconnection of service connection. | ||||||