Schedule of Availability of Service:

Monday to Friday, 7:00 AM to 5:00 PM  (No Noon Break Policy)

Who may avail of the service?

Person without service connection with TWD (within jurisdiction)

What are the Requirements?

Valid ID/ID picture

Original copy of Barangay clearance

Photocopy of community tax certificate

Typical Duration:  40 minutes

Step Applicant / Client Service Provider Duration of Activity (under normal circumstances) Person in Charge Fees Forms
1 Get a number from the security guard Give client corresponding number Security Guard
2 Go to Customer’s Lobby. Wait for the number to be called at Window 5. Call Priority service number Customer Service
3 Sign Inspection Request Form Prepare Inspection Report Form 2 mins. Customer Service Inspection Request Form
4 Fill up the Contract for New Service Connection and affix your signature Prepare Contract of New Service Connection 10 mins. Customer Service
5 Pay Application Fee and Materials If Cashier is around: Process payment and issue OR;

If not: ask the teller or bill collectors to issue Collector’s Official Receipt as proof of payment.

10 mins. Cashier P4,000.00
6 Listen to Orientation/Seminar regarding TWD policies. Orient/Brief customer regarding TWD policies. 15 mins. Customer Service
Wait for 2 days for the installation of new service connection