Schedule of Availability of Service:
Monday to Friday, 7:00 AM to 5:00 PM (No Noon Break Policy)
Who may avail of the service?
Person without service connection with TWD (within jurisdiction)
What are the Requirements?
Valid ID/ID picture
Original copy of Barangay clearance
Photocopy of community tax certificate
Typical Duration: 40 minutes
| Step | Applicant / Client | Service Provider | Duration of Activity (under normal circumstances) | Person in Charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Get a number from the security guard | Give client corresponding number | – | Security Guard | – | – |
| 2 | Go to Customer’s Lobby. Wait for the number to be called at Window 5. | Call Priority service number | – | Customer Service | – | – |
| 3 | Sign Inspection Request Form | Prepare Inspection Report Form | 2 mins. | Customer Service | – | Inspection Request Form |
| 4 | Fill up the Contract for New Service Connection and affix your signature | Prepare Contract of New Service Connection | 10 mins. | Customer Service | – | – |
| 5 | Pay Application Fee and Materials | If Cashier is around: Process payment and issue OR;
If not: ask the teller or bill collectors to issue Collector’s Official Receipt as proof of payment. |
10 mins. | Cashier | P4,000.00 | – |
| 6 | Listen to Orientation/Seminar regarding TWD policies. | Orient/Brief customer regarding TWD policies. | 15 mins. | Customer Service | – | – |
| Wait for 2 days for the installation of new service connection | ||||||