Schedule of Availability of Service:
Monday to Friday, 7:00 AM to 5:00 PM (No Noon Break Policy)
Who may avail of the service?
Person without service connection with TWD (within jurisdiction)
What are the Requirements?
Valid ID/ID picture
Original copy of Barangay clearance
Photocopy of community tax certificate
Typical Duration: 40 minutes
|Step||Applicant / Client||Service Provider||Duration of Activity (under normal circumstances)||Person in Charge||Fees||Forms|
|1||Get a number from the security guard||Give client corresponding number||–||Security Guard||–||–|
|2||Go to Customer’s Lobby. Wait for the number to be called at Window 5.||Call Priority service number||–||Customer Service||–||–|
|3||Sign Inspection Request Form||Prepare Inspection Report Form||2 mins.||Customer Service||–||Inspection Request Form|
|4||Fill up the Contract for New Service Connection and affix your signature||Prepare Contract of New Service Connection||10 mins.||Customer Service||–||–|
|5||Pay Application Fee and Materials||If Cashier is around: Process payment and issue OR;
If not: ask the teller or bill collectors to issue Collector’s Official Receipt as proof of payment.
|6||Listen to Orientation/Seminar regarding TWD policies.||Orient/Brief customer regarding TWD policies.||15 mins.||Customer Service||–||–|
|Wait for 2 days for the installation of new service connection|