Schedule of Availability of Service

Monday to Friday
7:00 AM to 5:00 PM  (No Noon Break Policy)

Who may avail of the service?

Person with TWD service connection

What are the Requirements?


Typical Duration:  2 days

Step Applicant / Client Service Provider Duration of Activity
(under normal circumstances)
Person in Charge Fees Forms
1 Get a number from the security guard Give client corresponding number   Guard    
2 Go to Customer’s Lobby. Wait for the number to be called at Window 4. Call Priority service number.   Customer Service   Service Requests
3 Inform Customer Service of the complaint/s. Acknowledge complaint/s and prepare Service Request. 2 minutes      
4 Sign Routing Slip of Service Request. Record the service requests and forward to Engineering Division for final action.   Customer Service   Service Requests
Wait for 2 days to resolve the complaint