Schedule of Availability of Service
Monday to Friday
7:00 AM to 5:00 PM (No Noon Break Policy)
Who may avail of the service?
Person with TWD service connection
What are the Requirements?
Typical Duration: 2 days
|Step||Applicant / Client||Service Provider||Duration of Activity
(under normal circumstances)
|Person in Charge||Fees||Forms|
|1||Get a number from the security guard||Give client corresponding number||Guard|
|2||Go to Customer’s Lobby. Wait for the number to be called at Window 4.||Call Priority service number.||Customer Service||Service Requests|
|3||Inform Customer Service of the complaint/s.||Acknowledge complaint/s and prepare Service Request.||2 minutes|
|4||Sign Routing Slip of Service Request.||Record the service requests and forward to Engineering Division for final action.||Customer Service||Service Requests|
|Wait for 2 days to resolve the complaint|