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  • About Us
    • Privacy Notice
    • TWD History
    • Service Pledge
    • Key Result Areas
    • Organizational Chart
  • Transparency
    • Transparency Seal
    • Citizen’s Charter
    • Anti-Red Tape Act (ARTA)
  • Services
    • Apply for New Service Connection
    • Water Rates
  • Opportunities
    • Procurement
      • Supplier Registration
        • Registration Procedures
        • Registration Guidelines
      • PhilGEPS Notices
  • FAQ
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Citizen’s Charter

  1. Inspection of New Service Connection/Transfer of Service Connection
  2. Acceptance of Payment on Water Bills
  3. Receiving of Complaints/Requests
  4. Voluntary Disconnection of Service Connection
  5. Reconnection of Service Connection
  6. Hiring of Applicants

Transparency Navigation
Transparency Seal

  1. Mandates, Functions and Officials
  2. Annual Reports:
    • For calendar year:
      • 2015 | 2016 | 2017
    • Financial Position / Balance Sheets:
      • 2015 & 2016
      • 2016 & 2017
    • Financial Performance / Income Statements:
      • 2015 & 2016
      • 2016 & 2017
  3. Budgets and Targets
    • Board Resolutions for Budget:
      • 2016 | 2017 | 2018
    • Projected Income Statements:
      • 2016 | 2017 | 2018
    • MFOs, Performance Indicators and Targets:
      • 2015 | 2016 | 2017
  4. Programs and Projects
    • Status of Construction Projects and Activities:
      • 2016 | 2017
  5. Program and Project Beneficiaries
    • GAD Plans and Budget:
      • 2016 | 2017 | 2018
  6. Program/Project Status, Evaluation and Assessment
    • Financial Performance Ratios vs. LWUA Industry Averages:  
      • 2011 - 2017
    • System of Ranking Delivery Units:
      • SPMS
    • Guidelines/Mechanics for the Grant of PBB:
      • 2016 | 2017 | 2018
    • Performance Based Bonuses:
      • 2015 | 2016 | 2017
  7. Procurement Plan and Contracts
    • Annual Procurement Plans:
      • 2016 | 2017 | 2018 | 2019
    • PhilGEPS INP
      • Interface (under maintenance by DBM)
  8. Other compliance instrumentalities:
    • TWD Citizen's Charter
    • Anti Red Tape Act (ARTA)
    • ISO 9001-2015 QMS Documents
    • Freedom of Information (FOI) Manual
    • FOI Flowchart
    • Data Privacy Notice